Commissions and Fees Policy

Effective: 1 January 2025

This policy outlines the fees and commission structure applied to suppliers using the Tickets by Creative Tourist platform. It forms part of your agreement with us and should be read in conjunction with our Supplier Terms and other policies.

1. Setup Fees

Current Setup Fee: £0 (waived for all new suppliers as of this policy’s effective date).

Future Changes: We reserve the right to introduce a setup fee in the future for new suppliers. Suppliers will be notified at least 30 days in advance of any changes to this policy.

2. Revenue Sharing Model

Tickets by Creative Tourist operates a revenue-sharing model that supports suppliers, distributors, and the platform’s operation. Revenue from ticket sales is allocated as follows:

Supplier: 80% of the ticket revenue. This is paid directly to the supplier for fulfilling the service.

Distributor: 10% of the ticket revenue. This is paid to the distributor (which may be the supplier themselves if the booking is made through their own Sales Panel, mobile point-of-sale, or website point-of-sale).

Creative Tourist Limited (Platform Operator): 10% of the ticket revenue. This is retained by Creative Tourist to cover costs associated with:

• Processing customer payments and refunds.
• Processing payments to suppliers and distributors.
• Supporting suppliers and distributors.
• Operating the marketplace.
• Maintaining the platform.

Temporary Adjustment

To ensure suppliers receive an increased share while we build up the inventory of partner products available for cross-sale between suppliers, we are temporarily adjusting the revenue-sharing model as follows:

Supplier: 85% of the ticket revenue.

Distributor: 10% of the ticket revenue.

Platform Operator: 5% of the ticket revenue.

This adjustment will apply until 30 June 2025, after which the standard revenue-sharing model outlined above will resume.

3. Additional Fees

Payment Handling Fee: £0 (waived for all new suppliers as of this policy’s effective date).

Refund Handling Fee: £0 (waived for all new suppliers as of this policy’s effective date).

Future Changes: We reserve the right to introduce payment or refund fees in the future for new or existing suppliers. Suppliers will be notified at least 30 days in advance of any changes to this policy.

Other Fees: Any other applicable fees will be detailed in advance and agreed upon before implementation.

4. Payment Schedule

Payments to suppliers will be processed within seven (7) days of the end of each calendar month, accompanied by a statement detailing the calculations and deductions.

5. Taxation

Suppliers are responsible for ensuring compliance with applicable tax laws, including VAT reporting and remittance.